FAQ

Yes! We import all products directly from South-Korea. You can find the official KOMCA sticker on the back of the albums.

You can put your request in the order note. Please note that it can take a day longer to ship your order. Putting the request in your order note is not a guarantee for a video.

During busy periods like restocks or pre-orders we don't film packing videos.

Please make sure you don't use an application browser like Tiktok's or Instagram's, but use an official browser like Chrome, Edge, Safari, Firefox or Opera.

Netherlands
Free shipping on orders over €10,-
€3.75 on orders under €10,-

Belgium
€2.49 on orders over €10,-
€5.99 on orders under €10,-

Germany
€3,- on orders over €10,-
€5.99 on orders under €10,-

PostNL can only help us when the Track&Trace didn't get any updates for 3 business days.

Does your Track&Trace say delivered, but you haven't received your shipment? Please check with the neighbours first and wait a couple of hours. Often times, a package accidentally gets scanned and still gets delivered after a few hours.

PostNL can only help us when the Track&Trace didn't get any updates for 3 business days.

In case of busy periods (around holidays) or during extreme weather conditions, your order might take a bit longer than usual. In these cases we reach out to PostNL ourselves and keep you updated through e-mail.

Unfortunately this is not possible yet. We're working hard to make this possible in the future.

A pre-order is an album or other item that has been announced, but hasn't been released yet. You can order this up until a specific date (or until sold out). After release, they will be shipped to us by our partner in South-Korea.

We try our best to send out the pre-orders on the same day we get them.

The expected delivery date of a pre-order can be found on the product page and is indicative.

Of course! Please keep in mind that your order will be shipped out as a whole. Do you want to receive the normal item more quickly? Make sure to place two separate orders.

Yes, you can cancel your pre-order as long as we didn't ship it yet. To do this, please send an e-mail to contact@wooksy.nl

In case your pre-order has been shipped, it is counted as a return instead of a cancellation.

Please contact us through e-mail, whatsapp, or through our socials so we can work on a solution together.

Make sure to include your order number in your message.

Please contact us through e-mail, whatsapp, or through our socials. Don't forget to include your order number.

Returns are possible within 14 days, as long as the albums are still sealed and undamaged. We ask you to pay for the return label yourself. Make sure to let us know beforehand so we know your return is coming.

Refund Policy

Entertainment companies have the rule that the album packaging/cover is only meant for protecting the contents. This is why we can't do anything about discoloration, spots, small dents etc. If your order is damaged due to the delivery company, please contact us.

We don't partake in collaborations with influencers. We'd rather spend this budget to offer our customers the best experience.

Unfortunately we don't have physical stores yet. You can find us at events however. Keep an eye on our socials to know when our next event is!

Wooksy uses the well-protected Shopify system. We will also never share your e-mail and order details with third parties like Trustpilot. Wooksy will never ask you for any financial- or other sensitive information.

Wherever possible, we pick the greenest solution.

Our tape is made from 100% recyclable kraft paper that uses natural rubbers as an adhesive.

Our packing nuggets are made from 100% compostable material, so you can throw these out in the compost bin.

We also try to buy the right size boxes as much as we can, for a minimal footprint while still keeping your items safe.

And of course, we use BPA-free shipment labels.